October 8, 2024
MoneyGram, a leading US money transfer provider, has revealed that some customers' personal and transactional data was stolen in a cyberattack last month. A data breach alert issued by the company on October 7 indicates that between September 20 and 22, 2024, sensitive data was accessed by an unauthorized party. Since September 27, when the vulnerability was discovered, MoneyGram has been trying to control the problem.
Customer names, phone numbers, email addresses, mailing addresses, dates of birth, and in some situations, Social Security numbers as well as copies of official government identification documents, such as utility bills and driving licenses, are among the stolen data. Bank account numbers, MoneyGram Plus Rewards numbers, transaction details (including dates and amounts), and, for a small subset of customers, information on criminal investigations, including fraud, was also compromised during the attack. Among those affected, different types of data were exposed in different ways.
MoneyGram has temporarily suspended its services in order to quickly remediate the compromise by taking certain systems offline. With the help of external cybersecurity specialists, an investigation was opened and the company is working closely with law enforcement. MoneyGram has since repaired its systems and restarted.
The company advised its customers to periodically review their account statements and monitor their credit reports as a precaution against fraud and identity theft in response to the hack. Each of the three major credit reporting agencies offers a free credit report to customers in the United States once a year. Additionally, free credit monitoring and identity protection services for a period of two years will be provided to affected U.S. consumers.
MoneyGram has offered a toll-free number to answer any questions regarding the incident and provide additional assistance. The company apologized for any disruption the incident may have caused and said it was trying to secure its systems going forward.
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